We are looking for a friendly, solution-oriented Customer Support Executive to join our team. You will be the first point of contact for our customers, responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.
Respond to customer queries via phone, email, chat, or social media
Provide accurate, valid, and complete information by using the right tools and methods
Resolve customer complaints quickly and efficiently, aiming for first-contact resolution
Maintain customer records by updating account information
Escalate complex issues to the appropriate departments when necessary
Follow up with customers to ensure their issues are resolved to satisfaction
Meet personal/team performance goals (e.g., response time, resolution rate, CSAT)
Excellent communication skills (verbal and written)
Patience and a problem-solving attitude
Strong multitasking and organizational abilities
Familiarity with CRM systems and customer service tools (e.g., Zendesk, Freshdesk)
Ability to work independently and in a team environment
Basic computer knowledge and typing speed
Previous experience in a customer support or call center role
Knowledge of [Insert relevant domain, e.g., e-commerce platforms, SaaS, financial services]
Multilingual abilities (a plus)
Competitive salary and performance-based incentives
Work-from-home flexibility (if applicable)
Training and career development opportunities
A supportive and collaborative team environment
Health insurance and other benefits (as applicable)
30 Days Money-Back Guarantee
10 Lessons
6 hr 15 mins
Expert Skill
English Language
2k Students
Certification
